Administrative Assistant - CXO MX, LLC

Job Summary

Full-time position based in Conroe, Texas at Conroe-North Houston Regional Airport. CXO MX, LLC, an aircraft maintenance shop and wholly owned subsidiary of High Performance Aviation, LLC, is seeking a dedicated Administrative Assistant with strong customer service and sales aptitude. This role is essential for the efficient operation of our maintenance shop in a fast-paced environment where client satisfaction is our priority.

Key Responsibilities:

• Client Relations & Sales Support: Serve as the first point of contact for customers, handling inquiries professionally while identifying upselling opportunities for maintenance services.
• Customer Communication: Manage comprehensive customer correspondence through phone calls and emails, ensuring exceptional service experience that builds client loyalty.
• Sales Process Support: Assist with converting customer inquiries into service bookings, following up on quotes, and helping maximize service revenue.
• Customer Account Management: Maintain detailed customer records and develop relationships that encourage repeat business.
• Service Scheduling: Coordinate with customers to arrange maintenance appointments that accommodate their needs while optimizing shop workflow.
• Sales & Service Coordination: Liaise between customers and technicians to ensure clear communication about service options and customer preferences.
• Invoice Management: Handle billing processes and payment collection, ensuring accurate representation of services to maximize customer satisfaction.
• Parts Sourcing & Customer Options: Present customers with parts and service alternatives at different price points.
• Digital Customer Engagement: Assist with maintaining online presence and responding to customer reviews and social media inquiries.
• Administrative Support: Manage general office duties, filing, and other tasks that support the customer service and sales process.
• After-Hours Support: Provide occasional overtime and weekend remote customer support to ensure continuous service availability for clients with urgent maintenance needs.

Qualifications:

• Previous customer service experience, preferably in a service-based or technical environment
• Sales support or direct sales experience highly valued
• Demonstrated ability to build customer relationships and handle client interactions professionally
• Experience with CRM systems or customer database management
• Proficiency in computer use, including Microsoft Office, and strong internet research skills
• Exceptional organizational skills, with the ability to multitask and prioritize effectively
• Strong communication and interpersonal abilities, comfortable working both independently and collaboratively
• Detail-oriented with a keen interest in learning aviation industry terminology and maintenance processes
• Professional attitude and capable of maintaining confidentiality in client and supplier interactions
• Willingness to provide occasional overtime and weekend remote support for customer service emergencies

Schedule Requirements:

• Primary hours: 8 am - 5 pm, Monday-Friday (in office)
• Required availability for occasional overtime as needed
• Weekend remote support on rotation for urgent customer inquiries
• Flexibility to respond to high-priority client needs outside regular business hours

Additional Information:

• Primary role is in-office at our Conroe, Texas location
• Remote work available only for scheduled after-hours support
• Applications must be submitted through our application portal; email submissions will not be considered
• Starting pay: $14-16 per hour, depending on experience and sales/customer service background
• Overtime compensation provided for after-hours work
• Opportunity for advancement and commission structure for successful customer retention

Benefits:

• Paid holidays (eligible after introductory period): New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, + Optional Floating Holiday
• Group Health Insurance: HPA covers 50% of the employee's premium (eligible after 60 days)
• Vacation / Paid Time Off: 1-2 years (1 week), 3-5 years (2 weeks), 6-10 years (3 weeks), 11-20 years (4 weeks) (eligible after 6 months)